What does post-launch support and maintenance cover?

The service contract covers platform monitoring and uptime management, bug fixes and issue resolution (including urgent production issues), security patches and infrastructure updates, new feature releases on existing modules, and dedicated account management with regular check-in calls. Vinfotech provides ongoing support to ensure the platform runs smoothly after launch. If you purchase source code and choose to self-manage, Vinfotech can still provide a support contract for troubleshooting and consultation. Your technical team can manage day-to-day operations independently using the admin panel; Vinfotech handles backend infrastructure and platform-level issues.