A noted medical organization from USA working in the field of dermatology felt strongly for the gaps in the way patients (or clients in some cases) connected with dermatologists. The company was confident that if patients consulted dermatologists faster, it led to faster recovery or treatment. And this could be ensured only virtually especially for remote patients. They contacted Vinfotech for a complete customized telehealth solution where people could easily fix an appointment and meet with a dermatologist without being physically present.
How can we build trust on a dermatology-focused telemedicine application?
Team Vinfotech knew exactly what the concern of the client was since we knew that unless there was a strict enforcement of compliances and controls in the application, patients in the US wouldn’t consider it an effective telemedicine app. While HIPAA compliance was a given when building the application, our team ensured a methodical system of controls along with a feedback system for quality, among other features.
We want a telemedicine application with appointment scheduling, along with follow up care for patients after the appointment.
Our custom telehealth software features such as assessment parameters, schedule management, alerts, access to videos and resources etc. would make the app complete.
Apart from the look and feel of app, is there a way to ensure that only certified dermatologists could register in the app?
There would be sufficient admin controls where the admin can do a background check of the specialist, can limit the access for any user and verify the specialist at any time.
Dermatology requires the doctor to demonstrate skin care routines or see the chart etc. Will the telemedicine app accommodate all these things seamlessly?
The app would have body mapping and teleconferencing features to enable easy demonstrations.
The telemedicine application requires dermatologists to fill in vital details regarding their licenses, qualifications and certifications. The admin can do a background check and verification before accepting any physician on the platform. The admin can also view reports on revenue, region, state, physician or patient apart from other analytical parameters.
The app offers four standardized scheduling options– morning, noon, evening, night. The self-scheduling option allows on-demand and scheduled appointments, which patients can search based on time, state, date, name and ‘now’.
Dermatologists can register on the application, set their appointment schedules and view the appointment calendar for the booked appointments. They can attend the appointment and save an assessment of the patient; cancel or reschedule appointments if patient requests for a different date and time. Chat with patients or communicate via emails.
Apart from booking appointments, patients can submit their medical history; view the physician’s professional information; get alerts and reminders for the appointment and attend through teleconference. They can do video calling through phone.
The user interface would enable the user to add symptoms precisely and give details of his medical history.
I want to easily find dermatologists in my state and other states on one application
I want to book video visits of dermatologists on my mobile phone
As a dermatologist, I want to be able to schedule my appointments without hassles
As a dermatologist, I want to share some useful videos with my patients and explain to them
While studying the user demographics, we prepared two sides of the application: a simple location-based mobile application for patients to search dermatologists in their area and other states and a customized web application for the admin to connect patients with dermatologists. We built a complete HIPAA-compliant application that would easily win the trust of both the demographics.
Our market research led us to various insights. One major insight was that the patients should be able to search dermatologists based not only as per schedule but also on demand.
We got a few American user volunteers on board – we interacted with patients having expert skin care needs along with practicing dermatologists who were looking for an exclusive custom telehealth application. Their feedback led us to improve the app immensely.
The research and user interaction led us to consolidate the goals of three stakeholders: the admin, the dermatologists, and patients. Our comprehensive document detailed benefits.
where – a) We invited Team Vinfotech – from healthcare IT strategists to design watchdogs to developers for a joint activity with the client to get on the same page about the application. b) The joint activity led us to create some real-life scenarios, worst-case scenarios and dermatology needs that might trigger application downloads and usage
Our wireframing didn’t take long and we presented the client with five wireframes where they had complete freedom to choose, customize features and functionality. The combination they gave us excited our developers.
Two of the crucial aspects of our application design were - 1] the app must allow patients to consult with their chosen physician using secure and good quality streaming video easily on phone. 2] Customized HIPAA-compliant app that would ensure security of patient information keeping both the parties - the user and the doctor in closed loop.
While doing the client side development, we sent a working prototype to the client for review.
Even during development stage, our developers constantly kept in touch with users. Not all inputs were practical but nearly all of them were productive at this stage.
We handed over the customized telehealth solution to the most skeptical people in our staff and a few dermatologists in the US for testing. Their valuable feedback gave us the confidence to launch it.
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