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AI bots are making healthcare more empathetic

AI chatbots found a way into virtual interactions because nothing can ever replace human empathy in healthcare.

Mobile health rose in numbers in 2017 phenomenally and it contributed immensely in improving the delivery of healthcare. The healthcare ecosystem got a lift as more IT services and software were developed and delivered for better recovery. Healthcare providers became more comfortable hiring software companies for developing secured and integrated healthcare solutions. Factually speaking, there are currently more than 260,000 mHealth apps available, which is 100,000 more than 2016, according to Research2Guidance a marketing research company. But the same research also points out that even as the supply of health apps is rising, the demand is falling.

In the root of this inconsistency lies a vital truth – users or patients are still looking for a more ‘human-like’ interaction in virtual healthcare solutions. Nothing can ever replace human empathy in healthcare. But there’s an acute shortage of qualified doctors around the world. That’s why AI chatbots found a way into virtual interactions.

The AI bots revolution was undoubtedly led by Facebook that announced new features for bots. Facebook Messenger hit 100,000 bots in April 2017 showing the interest of business world kept enlarging (in September 2016 it was only 33,000).

An original research from DigitasLBi conducted by Harris Poll said that more than 1 in 3 Americans (37%) would be willing to make a purchase through a chatbot. Consumers would spend an average of $55.80 per purchase in 2018.

2018 may be the year AI bots mature in healthcare

Business Insider had reported in 2017 that 80% of businesses want chatbots by 2020. And there’s a good reason why businesses, including healthcare, want these. The average time saving per chatbot inquiry when compared with traditional call centers is 4+ minutes in chatbots for the banking & healthcare sectors. By 2022 the sum of cost saving is expected to be $8 billion.
Gartner reports that chatbots will power 85% of all customer service interactions by the year 2020. It goes on to say that the average person will have more conversations with bots than with their spouse.
Patients are already comfortable with chatbots and healthcare solutions that involve some sort of empathetic interaction. A survey in the UK said that 60% patients were interested in healthcare IT solutions to help them manage their diseases.

Healthcare AI Bot Software Money Savers by Vinfotech

Why do we need AI healthcare bots?

Several researchers have said time and again that clinicians are spending 70% of their time on paperwork, often entering the same information multiple times and places. The only way to prevent this unnecessary repetition and waste of time is to introduce artificial intelligence in healthcare IT solutions. Babylon, a virtual healthcare assistant, indulges in the kind of interaction with patients which mimics one of a clinician or a doctor. This AI-based chatbot is claimed to be ten times more precise than a doctor.

Yet, AI and AI bots for that matter are being developed by healthcare software companies as an assistant to doctors instead of replacement. There are many reasons why AI-enabled bots are succeeding in healthcare –
/ AI healthcare bots go beyond simplifying and streamlining processes.
/ They make diagnosis and treatments more accurate and precise.
/ With access to more data, these bots enable you to better practice preventing medicine.
/ AI bots are able to factor in and learn from mistakes more quickly.
/ 55% people in Europe, the Middle East and Africa would be willing to use AI and robotics in their healthcare (PwC report 2017)

Some prominent cases of AI healthcare bots

AI-Powered App for Healthcare Ecosystem by Vinfotech

Healthcare AI Bot IBM Watson by Vinfotech

Healthcare AI Bot Microsoft Project by Vinfotech

Hospitals are already using AI assistants

There are several other instances of hospitals using virtual assistants, or AI based healthcare chatbots. The University of Hospital Marburg, Germany is using IBM Watson to improve diagnosis and treatment of rare diseases. There are others have taken the services of healthcare software development companies to get their own bots designed. The University of Texas MD Anderson Cancer Center is using the Oncology Expert Advisor that acts as a virtual advisor to patients outside its catchment area.

Vinfotech is one of the leading healthcare software development companies having more than ten years of experience and a varied portfolio. Empathy is at the core of our healthcare software services because we practice design thinking. We have developed healthcare software applications for hospitals, doctors, doctorpreneurs and healthcare providers over the years. We have now been developing AI healthcare bots for our clients and we can assist you if you are interested in building empathetic healthcare chatbots. Do give us a call.

IN A NUTSHELL
  • Supply of mHealth apps is more than demand
  • Patients want human-like interaction in virtual healthcare
  • IBM Watson, Babylon, Microsoft have successfully used bots in healthcare
  • AI healthcare bots make diagnosis and treatment more accurate

About Vinfotech

Whether you are looking out to build a chatbot on top of your telehealth app as a smart symptom tracker, or take charge of improving overall healthcare experience of your hospital by connecting your staff, doctors and patients over a gamified online community integrated with various fitness wearables and medical devices, turn to Vinfotech.

Vinfotech is design-led healthcare ecosystem software provider for governments, healthcare organizations, care providers, medical ISVs, device manufacturers and software product companies with following expertise:
/ Healthcare online communities (for patients, hospitals & donors)
/ Telehealth
/ E-prescription
/ EMR
/ Coordinated care solutions
/ Chatbot, medical device and wearable integration
/ Any custom web/ mobile app

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