For any organization, regardless of its scale, size and location, information is basically the be-all-end-all means to any goal. Whether it is a workload solution or a peer to peer support structure, maintaining a solid, stable and secure bank of information is crucial. Knowledge Base Management has emerged as a much more streamlined and technologically compliant way for an enterprise to record its progress, its success and its work ethic.

Key Benefits of Knowledge Base for an Enterprise

The key benefits of Knowledge Base are both suggestive as well as absolute. For the sake of clarity, we're going to list the tangible absolute benefits and expand upon the suggestive aspects as a follow up.

Archiving and Reference

Knowledge Bases are information banks to draw from and analyze progress. Essentially, a Knowledge Base acts as record as well as a storage of every aspect of organization that is relevant and required for the workflow's smooth execution. At any given point of time, a member of the staff is capable of accessing relevant information and reviewing the data he requires in order to successfully complete his tasks. This lends context to their individual skill, thus optimizing the work process and allowing a better understanding of the expectations between enterprise, client and employee.

Additionally, Knowledge Base is not a mono-directional structure which means that n number of employees can access, review and discuss any aspect of the work process and provide clarity of requirement.
Streamlined Communication, Increased Peer to peer support, Reduction of Email volume. E-mail is one of the most convenient technologies to have ever existed, no debate there. But emails are a poor mode of archival for communication. Too bulky, too chaotic and far too time consuming.

Enter, Knowledge Base. A Knowledge Base acts as both a portal as well as a bank of information that acts as reference archive for a workforce to access. As a result, since Knowledge Bank provides precise knowledge results of a search string, the support staff as well as your core team can catch up on changes and revise policies without the hassle of exhausting combing of data. Additionally, it is a good practice to encourage extensive and relevant data content to be injected in the knowledge base regularly. This allows for the expansion of information as well as provides further depth of knowledge about projects and policies for both current and new employees.
The primary benefit here is obviously the streamlined communication between peers and the ability to access any information and share it with the relevant colleague(s) in order to discuss, analyze and interpret the results.

Focused Training Schedules and Attrition Management

It takes a lot of time and effort to bring a new employee up to speed in a work environment where time is a crucial factor. As a result, often valuable resources have to be directed towards the conventional training modules in order to accommodate the new employee. This is where Knowledge Base management allows the capacity to hit the ground running for any employee. With a proper introduction to Knowledge Base, new employees can directly witness and be a participant of the workflow from the start and learn on the job.
Also, since how the human resource is maneuvering the workflow and what is the attitude allows the core management to keep track of attrition in the enterprise, providing a synchronized and timely analysis of when an enterprise requires new skill and when is it squandering resources on redundant skill sets.

Strategy Alignment, Client Interaction

As far as the key benefits of the Knowledge Base, it is often considered beneficial for both internal (peer to peer work support) as well as outbound communication (client communications) in order to align your workflow, the workforce and your marketing strategies to best reflect the excellence of your enterprise as well as provide credibility in the perspective of a client. Since a client can be provided access to your progress, they have a much clearer, accurate knowledge of how their expectations are being handled and whether any change in approach is required or justified.

Key Takeaway:

• Successful communication, across all levels of an organization
• Better understanding of the work ethic, work processes and workflow
• Higher degree of Time and Resource Management
• Faster turnaround on projects and policies.

Vinfotech, as an enterprise has developed an internal Knowledge Base that accentuates our peer to peer support and inter-departmental communication called Intranet.

Knowledge Base Management is one of our long term visions that seek to expand our horizons outwards to provide our clients, both Startup ventures and veteran enterprises with our services along with web development and web design solutions.

This Blog post is first of a series of blogs that will analyze, expand and elaborate on Knowledge Management further in specific contexts.

Contact us for further information and stay tuned.