Collaboration tools improve process, workflow and business performance

Collaboration tools have the power of transforming businesses into innovative enterprises that evolve with the changing trends. Such enterprises are those that can predict consumer behavior and adapt as per their changing needs. Now who doesn’t want be to such an enterprise? Yet, truly understanding and implementing the right collaboration tools developed by the right development partners, does seem like a far cry.

We often suggest our clients to have a deep introspection about the vision behind collaboration tools before even thinking of developing. Here’s a spill over of the knowledge we have gained over the years of building winning collaboration platforms and enterprise social networks.

Business process improvement
One of the most vital goals of collaboration tools should be aimed at improving business processes. This means these tools must implemented at the level where execution of plans takes place. Where are those places? Take for instance, the customer acquisition process. If a collaboration tool has easy and approved document sharing options, it makes top-level decision makers available easily, sales teams will find themselves saving a lot of time getting things approved. They will onboard customers quickly and convert leads in no time. That’s because the workflow and process are already fed on to the tool, there are seniors available for doubt clearing online, sales teams can hold quick online discussions, get advice or approvals without physically wasting time on going from one cabin to another.

Workflow improvement
Social workflow platforms are often embedded in good collaboration platforms. Some companies gamify their sales workflow engaging sales teams to post ideas, implement them and get incentives in exchange. Others simply incentivize qualitative knowledge shared on those platforms about work processes. Collaboration tools make it easier for companies to bring individual accountability and develop a sense of ownership of tasks. This puts a personal motivation on each employee to achieve the desired goals. Since hierarchy is automatically eliminated on those platforms, a more democratic approach to idea generation flows into the work processes thus accelerating the growth and making work fun in the process.

Business performance improvement
There are many ways to measure business performance on collaboration tools. Depending on the type of business and size of the organizations, the enterprises can opt for a custom collaboration platform that speaks the language of their industry. Built-for-purpose collaboration tools help in measuring performances qualitatively and pass on the knowledge to the future employees. As a result, the organization becomes an on-going performing enterprise without depending on people but relying on its own database for measurement and results.